How do I Apply for a Bus Pass?

If you are of pensionable age (up to 28 days before your eligible date) or disabled you may apply for either an older person's bus pass (blue stripe) or a disabled pass (orange stripe). Both cards entitle the holder to the same concession.

Older person's bus pass

Disabled person's bus pass

There are three main ways to apply:

1) Online - You can now submit your application online using our online form.

If you are not applying online, you need to complete and sign the application form and submit it with your evidence of eligibility/age, your National Insurance Number and proof of address. Please do not send original documents - copies are perfectly acceptable.

2)  By Post or Email – Send your completed application form, proof of eligibility and a passport style photograph to either concessionaryfares@cornwall.gov.uk or the address on this website.

3)  Through your Local Library  -  Take your application form, National Insurance Number and evidence to your local library between either 10am and 12noon or 2pm and 4pm Mondays to Fridays. Appointments outside of this time need to be booked in advance.

Please Note: If you are applying for a Disabled pass through the library you will need to bring a passport style photograph as your application pack will be sent internally to be evaluated. If you are applying for a Senior pass through the library a photo will be taken of you as part of the process.

When applying for a pass you will need to show one proof of your address and provide proof of your eligibility / age. Please do not send original documents - copies are perfectly acceptable.

Proof of address

Please bring one of the following:

  • Bank statement
  • NHS medical card
  • Benefit book / letter
  • Council tax bill
  • Photo driving licence
  • Optical / medical prescription counterfoil
  • Utility bill

Proof of eligibility

To prove that you are eligible for a bus pass please bring one item from the category that you are applying under. Please visit out Eligible Categories page or download the Eligibility criteria for bus pass document to find out which category is relevant to you. Please make sure that you have included the correct evidence with your application otherwise your evidence will be returned which will delay the process.

If your application was turned down it would have been returned to you in the post with a covering letter. On the reverse of this letter is the list of evidence we would be looking for in the category of pass that you applied for. If you are unable to supply any of this evidence, you can check the website for further details about the other categories.

You are welcome to re-apply to us. Please remember to submit all documents and your photograph again, including any new evidence, as one application pack. Any applications sent in parts may not be considered.

Data Protection Fair Processing Notice

The details you provide will be used primarily with your claim for Concessionary Bus Pass; however we may share the data for the prevention and detection of fraud with departments and organisations responsible for auditing or administering public funds - such as Council Tax. For further information please see www.cornwall.gov.uk/nfi.

In accordance with the Council’s Record Retention Policy, the information you provide will be retained in a secure environment for a maximum of five years, after which it will be destroyed in a secure manner. 

Read the full Privacy policy